Refund & Cancellation Policy
Understand how refunds work on GrahaDisha — for platform features, premium Kundli reports, and physical products. Please read before making a purchase.
At GrahaDisha, operated by CodeReveal, we aim to be fully transparent about what can and cannot be refunded. Because the nature of our offerings varies — from instant digital access to personalised reports and physical goods — our refund eligibility differs by product type.
Please read this policy carefully before completing any purchase. By making a payment on GrahaDisha, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its terms.
All payments on GrahaDisha are processed securely via Cashfree Payments. Refunds, where applicable, will be credited back to the original payment method within the timeline specified by Cashfree and your bank.
GrahaDisha offers a range of digital features such as premium horoscopes, Dosh analysis, compatibility tools, Panchang access, numerology reports, and other AI-assisted astrological tools available within the platform.
All platform features provide instant digital access upon successful payment. Because the content is delivered immediately and electronically, these purchases are strictly non-refundable under any circumstances.
Once a feature is unlocked or accessed — even if you do not use it — the purchase is considered fulfilled. No refund will be issued on the grounds of dissatisfaction with astrological predictions or content, as all content is AI-assisted and for informational purposes only.
Our Premium Kundli is a personalised, in-depth Vedic birth chart report prepared and delivered based on your submitted birth details. Refund eligibility for Premium Kundli depends entirely on the delivery status of your report at the time of the refund request.
To request a pre-delivery refund for a Premium Kundli, contact us within 24 hours of payment with your order details. Requests made after report delivery will not be entertained.
GrahaDisha may list or offer physical products such as gemstones, rudraksha, yantras, or other astrological items through its platform. Currently, all physical products are sold on a no-refund, no-return basis.
We encourage all users to carefully review product descriptions, specifications, and images before placing an order for any physical item on GrahaDisha. If you have pre-purchase questions about a product, please contact our team before completing payment.
Our physical product refund policy may be updated in the future as our product catalogue grows. Any changes will be reflected on this page with an updated effective date. Please check back before making a purchase.
The table below provides a quick reference overview of refund eligibility across all purchase types on GrahaDisha.
| Purchase Type | Refund Eligible? | Condition |
|---|---|---|
| ⚡ Platform Features & Digital Access | No Refund | Instant access granted on payment — non-refundable always |
| 🪐 Premium Kundli — Not Yet Delivered | Refundable | Full refund if requested before report is delivered |
| 🪐 Premium Kundli — Already Delivered | No Refund | Non-refundable once report is delivered to user |
| 📦 Physical Products | No Refund | All physical product sales are final — no returns accepted |
| 💳 Duplicate Payments (Technical Error) | Case by Case | Full refund for duplicate charge if no service was delivered |
If you believe you are eligible for a refund based on the conditions described above, please follow the steps below. We will review your request and respond promptly.
Refund requests that meet all eligibility criteria will be processed without any deduction. We do not charge processing fees for valid refunds.
For any refund-related queries, disputes, or support requests, please contact us. Our team is committed to resolving all genuine concerns in a timely and fair manner.
Refund requests submitted beyond the eligible time window or for non-eligible purchase types will not be processed. We encourage users to contact us before making a purchase if they have any doubts about our refund policy.